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Request ID: 9d374cd71846f462
We have a 60-day return policy, which means you have 60
days after receiving your item to request a
return.
To be eligible for a return, your item must be in the
same condition that you received it, unworn or unused,
with tags, and in its original packaging. You’ll also
need the receipt or proof of purchase.
To start a return, you can contact us at
support@tryhydrowave.com.
If your return is accepted, we’ll send you a return
shipping label, as well as instructions on how and where
to send your package. Items sent back to us without
first requesting a return will not be accepted.
You can always contact us for any return question at
support@tryhydrowave.com.
Damages and issues
Please inspect your order
upon reception and contact us immediately if the item is
defective, damaged or if you receive the wrong item, so
that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items
cannot be returned, like perishable goods (such as food,
flowers, or plants), custom products (such as special
orders or personalized items), and personal care goods
(such as beauty products). We also do not accept returns
for hazardous materials, flammable liquids, or gases.
Please get in touch if you have questions or concerns
about your specific item.
Unfortunately, we cannot accept returns on sale items
or gift cards.
Exchanges
The fastest way to ensure
you get what you want is to return the item you have,
and once the return is accepted, make a separate
purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the
above, if the merchandise is being shipped into the
European Union, you have the right to cancel or return
your order within 14 days, for any reason and without a
justification. As above, your item must be in the same
condition that you received it, unworn or unused, with
tags, and in its original packaging. You’ll also need
the receipt or proof of purchase.
Refunds
We will notify you once
we’ve received and inspected your return, and let you
know if the refund was approved or not. If approved,
you’ll be automatically refunded on your original
payment method within 10 business days. Please remember
it can take some time for your bank or credit card
company to process and post the refund too.
If more than 15 business
days have passed since we’ve approved your return,
please contact us at hydrowavestore@gmail.com.
Due to extreme high volume of orders over the holidays, our delivery is estimated to be 6-12 business days.
Last updated: August 27, 2025
HydroWave Tabs operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). HydroWave Tabs is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
We may collect personal information from the following sources:
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.
We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.
Please note that we may transfer, store and process your personal information outside the country you live in.
If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at support@tryhydrowave.com
OVERVIEW
Welcome to HydroWave! The
terms “we”, “us” and “our” refer to HydroWave. HydroWave
operates this store and website, including all related
information, content, features, tools, products and
services in order to provide you, the customer, with a
curated shopping experience (the “Services”). HydroWave
is powered by Shopify, which enables us to provide the
Services to you.
The below
terms and conditions, together with any policies
referenced herein (these “Terms of Service” or “Terms”)
describe your rights and responsibilities when you use
the Services.
Please read
these Terms of Service carefully, as they include
important information about your legal rights and cover
areas such as warranty disclaimers and limitations of
liability.
By visiting,
interacting with or using our Services, you agree to be
bound by these Terms of Service and our Privacy Policy
[LINK]. If you do not agree to these Terms of Service or
Privacy Policy, you should not use or access our
Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these
Terms of Service, you represent that you are at least
the age of majority in your state or province of
residence, and you have given us your consent to allow
any of your minor dependents to use the Services on
devices you own, purchase or manage.
To use the Services,
including accessing or browsing our online stores or
purchasing any of the products or services we offer, you
may be asked to provide certain information, such as
your email address, billing, payment, and shipping
information. You represent and warrant that all the
information you provide in our stores is correct,
current and complete and that you have all rights
necessary to provide this information.
You are solely responsible
for maintaining the security of your account credentials
and for all of your account activity. You may not
transfer, sell, assign, or license your account to any
other person.
SECTION 2 - OUR PRODUCTS
We have made every effort
to provide an accurate representation of our products
and services in our online stores. However, please note
that colors or product appearance may differ from how
they may appear on your screen due to the type of device
you use to access the store and your device settings and
configuration.
We do not
warrant that the appearance or quality of any products
or services purchased by you will meet your expectations
or be the same as depicted or rendered in our online
stores.
All descriptions
of products are subject to change at any time without
notice at our sole discretion. We reserve the right to
discontinue any product at any time and may limit the
quantities of any products that we offer to any person,
geographic region or jurisdiction, on a case-by-case
basis.
SECTION 3 - ORDERS
When you place an order,
you are making an offer to purchase. HydroWave reserves
the right to accept or decline your order for any reason
at its discretion. Your order is not accepted until
HydroWave confirms acceptance. We must receive and
process your payment before your order is accepted.
Please review your order carefully before submitting, as
HydroWave may be unable to accommodate cancellation
requests after an order is accepted. In the event that
we do not accept, make a change to, or cancel an order,
we will attempt to notify you by contacting the e‑mail,
billing address, and/or phone number provided at the
time the order was made.
Your purchases are subject
to return or exchange solely in accordance with our
Refund Policy [LINK].
You
represent and warrant that your purchases are for your
own personal or household use and not for commercial
resale or export.
SECTION 4 - PRICES AND BILLING
Prices, discounts and
promotions are subject to change without notice. The
price charged for a product or service will be the price
in effect at the time the order is placed and will be
set out in your order confirmation email. Unless
otherwise expressly stated, posted prices do not include
taxes, shipping, handling, customs or import charges.
Prices posted in our
online stores may be different from prices offered in
physical stores or in online or other stores operated by
third parties. We may offer, from time to time,
promotions on the Services that may affect pricing and
that are governed by terms and conditions separate from
these Terms. If there is a conflict between the terms
for a promotion and these Terms, the promotion terms
will govern.
You agree to
provide current, complete and accurate purchase, payment
and account information for all purchases made at our
stores. You agree to promptly update your account and
other information, including your email address, credit
card numbers and expiration dates, so that we can
complete your transactions and contact you as needed.
You represent and warrant
that (i) the credit card information you provide is
true, correct, and complete, (ii) you are duly
authorized to use such credit card for the purchase,
(iii) charges incurred by you will be honored by your
credit card company, and (iv) you will pay charges
incurred by you at the posted prices, including shipping
and handling charges and all applicable taxes, if any.
SECTION 5 - SHIPPING AND DELIVERY
We are not liable for
shipping and delivery delays. All delivery times are
estimates only and are not guaranteed. We are not
responsible for delays caused by shipping carriers,
customs processing, or events outside our control. Once
we transfer products to the carrier, title and risk of
loss passes to you.
SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including
but not limited to all trademarks, brands, text,
displays, images, graphics, product reviews, video, and
audio, and the design, selection, and arrangement
thereof, are owned by HydroWave, its affiliates or
licensors and are protected by U.S. and foreign patent,
copyright and other intellectual property laws.
These Terms permit you to
use the Services for your personal, non-commercial use
only. You must not reproduce, distribute, modify, create
derivative works of, publicly display, publicly perform,
republish, download, store, or transmit any of the
material on the Services without our prior written
consent. Except as expressly provided herein, nothing in
these Terms grants or shall be construed as granting a
license or other rights to you under any patent,
trademark, copyright, or other intellectual property of
HydroWave, Shopify or any third party. Unauthorized use
of the Services may be a violation of federal and state
intellectual property laws. All rights not expressly
granted herein are reserved by HydroWave.
HydroWave’s names, logos,
product and service names, designs, and slogans are
trademarks of HydroWave or its affiliates or licensors.
You must not use such trademarks without the prior
written permission of HydroWave. Shopify’s name, logo,
product and service names, designs and slogans are
trademarks of Shopify. All other names, logos, product
and service names, designs, and slogans on the Services
are the trademarks of their respective owners.
SECTION 7 - OPTIONAL TOOLS
You may be provided with
access to customer tools offered by third parties as
part of the Services, which we neither monitor nor have
any control nor input.
You
acknowledge and agree that we provide access to such
tools “as is” and “as available” without any warranties,
representations or conditions of any kind and without
any endorsement. We shall have no liability whatsoever
arising from or relating to your use of optional
third-party tools.
Any use
by you of the optional tools offered through the site is
entirely at your own risk and discretion and you should
ensure that you are familiar with and approve of the
terms on which tools are provided by the relevant
third-party provider(s).
We may also, in the
future, offer new features through the Services
(including the release of new tools and resources). Such
new features shall also be deemed part of the Services
and are subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
The Services may contain
materials and hyperlinks to websites provided or
operated by third parties (including any embedded third
party functionality). We are not responsible for
examining or evaluating the content or accuracy of any
third-party materials or websites you choose to access.
If you decide to leave the Services to access these
materials or third party sites, you do so at your own
risk.
We are not liable
for any harm or damages related to your access of any
third-party websites, or your purchase or use of any
products, services, resources, or content on any
third-party websites. Please review carefully the
third-party's policies and practices and make sure you
understand them before you engage in any transaction.
Complaints, claims, concerns, or questions regarding
third-party products and services should be directed to
the third-party.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
[NOTE TO MERCHANT: This
section accurately characterizes Shopify’s relationship
with your store and should not be removed or modified.]
HydroWave is powered by
Shopify, which enables us to provide the Services to
you. However, any sales and purchases you make in our
Store are made directly with HydroWave. By using the
Services, you acknowledge and agree that Shopify is not
responsible for any aspect of any sales between you and
HydroWave, including any injury, damage, or loss
resulting from purchased products and services. You
hereby expressly release Shopify and its affiliates from
all claims, damages, and liabilities arising from or
related to your purchases and transactions with
HydroWave.
SECTION 10 - PRIVACY POLICY
All personal information
we collect through the Services is subject to our
Privacy Policy, which can be viewed here [LINK], and
certain personal information may be subject to Shopify’s
Privacy Policy, which can be viewed
here. By using the Services, you acknowledge that you have
read these privacy policies.
Because the Services are
hosted by Shopify, Shopify collects and processes
personal information about your access to and use of the
Services in order to provide and improve the Services
for you. Information you submit to the Services will be
transmitted to and shared with Shopify as well as third
parties that may be located in other countries than
where you reside, in order to provide services to you.
Review our privacy policy [LINK] for more details on how
we, Shopify, and our partners use your personal
information.
SECTION 11 - FEEDBACK
If you submit, upload,
post, email, or otherwise transmit any ideas,
suggestions, feedback, reviews, proposals, plans, or
other content (collectively, “Feedback”), you grant us a
perpetual, worldwide, sublicensable, royalty-free
license to use, reproduce, modify, publish, distribute
and display such Feedback in any medium for any purpose,
including for commercial use. We may, for example, use
our rights under this license to operate, provide,
evaluate, enhance, improve and promote the Services and
to perform our obligations and exercise our rights under
the Terms of Service.
You
also represent and warrant that: (i) you own or have all
necessary rights to all Feedback; (ii) you have
disclosed any compensation or incentives received in
connection with your submission of Feedback; and (iii)
your Feedback will comply with these Terms. We are and
shall be under no obligation (1) to maintain your
Feedback in confidence; (2) to pay compensation for your
Feedback; or (3) to respond to your Feedback.
We may, but have no
obligation to, monitor, edit or remove Feedback that we
determine in our sole discretion to be unlawful,
offensive, threatening, libelous, defamatory,
pornographic, obscene or otherwise objectionable or
violates any party’s intellectual property or these
Terms of Service.
You
agree that your Feedback will not violate any right of
any third-party, including copyright, trademark,
privacy, personality or other personal or proprietary
right. You further agree that your Feedback will not
contain libelous or otherwise unlawful, abusive or
obscene Feedback, or contain any computer virus or other
malware that could in any way affect the operation of
the Services or any related website. You may not use a
false email address, pretend to be someone other than
yourself, or otherwise mislead us or third-parties as to
the origin of any Feedback. You are solely responsible
for any Feedback you make and its accuracy. We take no
responsibility and assume no liability for any Feedback
posted by you or any third-party.
SECTION 12 - ERRORS, INACCURACIES AND
OMISSIONS
Occasionally there may be
information on or in the Services that contain
typographical errors, inaccuracies or omissions that may
relate to product descriptions, pricing, promotions,
offers, product shipping charges, transit times and
availability. We reserve the right to correct any
errors, inaccuracies or omissions, and to change or
update information or cancel orders if any information
is inaccurate at any time without prior notice
(including after you have submitted your order).
SECTION 13 - PROHIBITED USES
You may access and use
the Services for lawful purposes only. You may not
access or use the Services, directly or indirectly: (a)
for any unlawful or malicious purpose; (b) to violate
any international, federal, provincial or state
regulations, rules, laws, or local ordinances; (c) to
infringe upon or violate our intellectual property
rights or the intellectual property rights of others;
(d) to harass, abuse, insult, harm, defame, slander,
disparage, intimidate, or harm any of our employees or
any other person; (e) to transmit false or misleading
information; (f) to send, knowingly receive, upload,
download, use, or re-use any material that does not
comply with the these Terms; (g) to transmit, or procure
the sending of, any advertising or promotional material,
including any “junk mail,” “chain letter,” “spam,” or
any other similar solicitation; (h) to impersonate or
attempt to impersonate any other person or entity; or
(i) to engage in any other conduct that restricts or
inhibits anyone's use or enjoyment of the Services, or
which, as determined by us, may harm HydroWave, Shopify
or users of the Services, or expose them to liability.
In addition, you agree not
to: (a) upload or transmit viruses or any other type of
malicious code that will or may be used in any way that
will affect the functionality or operation of the
Services; (b) reproduce, duplicate, copy, sell, resell
or exploit any portion of the Services; (c) collect or
track the personal information of others; (d) spam,
phish, pharm, pretext, spider, crawl, or scrape; or (e)
interfere with or circumvent the security features of
the Services or any related website, other websites, or
the Internet. We reserve the right to suspend, disable,
or terminate your account at any time, without notice,
if we determine that you have violated any part of these
Terms.
SECTION 14 - TERMINATION
We may terminate this
agreement or your access to the Services (or any part
thereof) in our sole discretion at any time without
notice, and you will remain liable for all amounts due
up to and including the date of termination.
The following sections
will continue to apply following any termination:
Intellectual Property, Feedback, Termination, Disclaimer
of Warranties, Limitation of Liability, Indemnification,
Severability, Waiver; Entire Agreement, Assignment,
Governing Law, Privacy Policy, and any other provisions
that by their nature should survive termination.
SECTION 15 - DISCLAIMER OF WARRANTIES
The information presented
on or through the Services is made available solely for
general information purposes. We do not warrant the
accuracy, completeness, or usefulness of this
information. Any reliance you place on such information
is strictly at your own risk. We disclaim all liability
and responsibility arising from any reliance placed on
such materials by you or any other visitor to the
Services, or by anyone who may be informed of any of its
contents.
EXCEPT AS
EXPRESSLY STATED BY HydroWave, THE SERVICES AND ALL
PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED 'AS
IS' AND 'AS AVAILABLE' FOR YOUR USE, WITHOUT ANY
REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND,
EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED
WARRANTIES OR CONDITIONS OF MERCHANTABILITY,
MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE,
DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT
GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF THE
SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR
ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE
DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE
DISCLAIMER MAY NOT APPLY TO YOU.
SECTION 16 - LIMITATION OF LIABILITY
TO THE FULLEST EXTENT
PROVIDED BY LAW, IN NO CASE SHALL HydroWave, OUR
PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES,
AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR
THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY
INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT,
INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES
OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST
PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA,
REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED
IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT
LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF
THE SERVICES OR ANY PRODUCTS PROCURED USING THE
SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO
YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, BUT
NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT,
OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT
OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT)
POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE
SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.
SECTION 17 - INDEMNIFICATION
You agree to indemnify,
defend and hold harmless HydroWave, Shopify, and our
affiliates, partners, officers, directors, employees,
agents, contractors, licensors, and service providers
from any losses, damages, liabilities or claims,
including reasonable attorneys’ fees, payable to any
third party due to or arising out of (1) your breach of
these Terms of Service or the documents they incorporate
by reference, (2) your violation of any law or the
rights of a third party, or (3) your access to and use
of the Services.
We will
notify you of any indemnifiable claim, provided that a
failure to promptly notify will not relieve you of your
obligations unless you are materially prejudiced. We may
control the defense and settlement of such claim at your
expense, including choice of counsel, but will not
settle any claim requiring non-monetary obligations from
you without your consent (not to be unreasonably
withheld). You will cooperate in the defense of
indemnified claims, including by providing relevant
documents.
SECTION 18 - SEVERABILITY
In the event that any
provision of these Terms of Service is determined to be
unlawful, void or unenforceable, such provision shall
nonetheless be enforceable to the fullest extent
permitted by applicable law, and the unenforceable
portion shall be deemed to be severed from these Terms
of Service, such determination shall not affect the
validity and enforceability of any other remaining
provisions.
SECTION 19 - WAIVER; ENTIRE AGREEMENT
The failure of us to
exercise or enforce any right or provision of these
Terms of Service shall not constitute a waiver of such
right or provision.
These
Terms of Service and any policies or operating rules
posted by us on this site or in respect to the Service
constitutes the entire agreement and understanding
between you and us and governs your use of the Service,
superseding any prior or contemporaneous agreements,
communications and proposals, whether oral or written,
between you and us (including, but not limited to, any
prior versions of the Terms of Service).
Any ambiguities in the
interpretation of these Terms of Service shall not be
construed against the drafting party.
SECTION 20 - ASSIGNMENT
You may not delegate,
transfer or assign this Agreement or any of your rights
or obligations under these Terms without our prior
written consent, and any such attempt will be null and
void. We may transfer, assign, or delegate these Terms
and our rights and obligations without consent or notice
to you.
SECTION 21 - GOVERNING LAW
These Terms of Service
and any separate agreements whereby we provide you
Services shall be governed by and construed in
accordance with the federal and state or territorial
courts in the jurisdiction where HydroWave is
headquartered. You and HydroWave consent to venue and
personal jurisdiction in such courts.
SECTION 22 - HEADINGS
The headings used in this
agreement are included for convenience only and will not
limit or otherwise affect these Terms.
SECTION 23 - CHANGES TO TERMS OF SERVICE
You can review the most
current version of the Terms of Service at any time on
this page.
We reserve the
right, in our sole discretion, to update, change, or
replace any part of these Terms of Service by posting
updates and changes to our website. It is your
responsibility to check our website periodically for
changes. We will notify you of any material changes to
these Terms in accordance with applicable law, and such
changes will be effective on the date specified in the
notice. Your continued use of or access to the Services
following the posting of any changes to these Terms of
Service constitutes acceptance of those changes.
SECTION 24 - CONTACT INFORMATION
Questions about the Terms
of Service should be sent to us at
support@tryhydrowave.com.
Some items in our store may be offered to you as a subscription, a pre-order, or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select. Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance. Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order where you can manage your subscription. You can also contact us directly at support@tryhydrowave.com to cancel or modify your subscription.
See our returns policy for more details on returns and refunds.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date. You can cancel a partially paid pre-order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.
Try Before You Buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.
Trade name: HydroWave
Email: support@tryhydrowave.com
